Practical thinking on enterprise software.
Notes on custom software, Microsoft Dynamics 365 Business Central, and getting digital projects delivered in Kenya — plus a decade of writing from our team.
FeaturedZoho Is the Platform. Your Business Still Needs Its Own Software.
Custom extensions, integrations and small applications let a business keep Zoho and still make it fit the way the business actually works.
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Business CentralBank reconciliation that matches itself
How Business Central turns bank and M-Pesa reconciliation from a monthly matching exercise into a short list of exceptions, and where the integration work sits.
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ComplianceThe Public Benefit Organizations deadline moved. The reporting didn't.
The PBO transition deadline moved to May 2027, but the annual reporting duties did not. Four obligations that are really systems obligations.
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Business CentralOne ledger, every way you report
How Business Central Dimensions split every cost by branch, project, or donor, and retire the monthly spreadsheets
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Business CentralBusiness Central does not do payroll
Business Central holds the employee record, contracts and leave, but not the payslip. Why the fix for Kenyan payroll is a bridge, not a replacement.
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IntegrationeTIMS now checks your books — what that means for the systems you run
KRA has turned electronic invoicing from a compliance chore into a systems problem. If your software can't talk to eTIMS cleanly, it now costs you money.
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StrategyHow to choose an enterprise software partner in Kenya
A buyer's guide for the non-technical decision-maker — the questions that actually predict whether a project ships, and the red flags that predict it won't.
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Business CentralWhy ERP projects fail in Kenya — and the boring things that make them work
ERP projects rarely fail because the software is bad. They fail for reasons nobody puts in the proposal. Here are the ones we keep seeing.
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ProductIMPROVING CUSTOMER PROBLEM SOLVING SKILLS
IMPROVING CUSTOMER PROBLEM SOLVING SKILLS Keeping customers happy pays off. Happy customers buy more, generate positive word-of-mouth advertising, and…
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ProductWays to Deliver Consistently Great Customer Service
You may have a fantastic product, but if your customer service is unhelpful, unreliable, or just plain hard to get in touch with, folks will hear about…
ReadProductHOW TO SELL INTANGIBLE PRODUCTS (SOFTWARE & RELATED SERVICES)
Selling products and selling services both require effective communication and the persuasive ability to sell something that matches a customer's needs…
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ProductSOLVING YOUR CUSTOMERS’ PROBLEMS
What Problems Do You Solve for Your Customers? Selling is about solving customer problems, whether those are problems customers are currently facing, or…
ReadProductHOW TO SOLVE CUSTOMER NEEDS
The first step to solving for your customers is to put yourself in their shoes: If you were the customer when we purchase your goods, use your technology…
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